FAQ'S
GENERAL INFORMATION
What payment methods do you accept?
We accept all major debit and credit cards.
Do I need Paypal account to buy?
No, you do not need a Paypal account to purchase.
My order has been cancelled, why?
We will send you an email stating the reason your order has been cancelled.
REFUNDS
Once we have processed your refund, it can take between 3-5 working days depends on the card you used to pay with. Please contact your card issue if it has been longer than 5 working days.
DELIVERY
What do you class as a ‘working day’?
A working day is classed as Monday to Friday where there is no public holiday.
What should I do if my order hasn’t been delivered yet?
If you are still within our dispatch window, we kindle ask you to be patient whilst we dispatch your order.
Which couriers do you use?
Royal Mail
Europe – Not confirmed
Outside of Europe – Not confirmed
How can I track my parcels?
Your tracking number will be emailed to you, which can be checked on www.royalmail.com
Can my order be sent to a PO Box?
No, our preferred couriers cannot deliver to a PO Box.
PAYMENTS & REFUNDS
What payment methods do you accept?
We accept all major debit and credit cards.
Do I need Paypal account to buy?
No, you do not need a Paypal account to purchase.
My order has been cancelled, why?
We will send you an email stating the reason your order has been cancelled.
ORDERS
What is the status of my order?
Your confirmation email will state your despatch window, between 3 and 10 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience. If your order exceeds this window then please get in touch using the contact form.
I ordered something, but haven’t got an email?
Please contact us on info@dabloom.co.uk so we can assist you with your order.
What do I do if I’m missing an item from an order?
Please contact us on info@dabloom.co.uk so we can assist with your order.
Can I cancel my order after I’ve placed it?
For large orders we may split them over two packages. Please check your emails for any further tracking numbers.
If an item is missing, please contact customer support with your order number and missing item using the contact form below. I have an incorrect item in my order, what do I do? As soon as the fault has been discovered, please contact our Customer Service on info@dabloom.co.uk
Can I amend my order after I’ve placed it?
Please contact us on info@dabloom.co.uk. We cannot always guarantee that your order will be changed in time.
I’ve cancelled my order – when will my money be available again?
Once we’ve processed your refund, it can take between 3-5 working days depending on the card you used to pay with. Please contact your card issuer if it has been longer than 5 working days.
Can I have items sent to someone a gift?
Yes. However, we do not currently offer a gift wrapping service.
PRODUCTS & STOCK
When will you have an item back in stock?
Please keep an eye on our Instagram page here for any news on product releases and stocks.
A larger portion of our products will never be restocked, so grab it whilst you can.